1.1 Kavera warrants every Product against manufacturing defects in materials and workmanship for its lifetime. This includes defects in stone setting, prongs, clasps, findings, solder joints and structural integrity under normal wear.

1.2 The warranty is available to the original purchaser and to anyone who presents the original Product Documents with the purchaser's written authorisation.

1.3 This warranty is in addition to your rights under the Consumer Protection Act, 2019, and does not limit them.

2.1 If a covered defect is found, Kavera will repair the Product free of charge, including insured shipping both ways.

2.2 If the Product cannot be repaired, Kavera will replace it with an identical or comparable piece. If neither is reasonably possible, Kavera will offer you a settlement of not less than the Product's Lifetime Exchange value.

2.3 If a laboratory-grown diamond is lost because of a setting defect covered by this warranty, Kavera will replace it with a stone of the same specification. To claim, return the Product for inspection, with the setting as found, within 7 days of noticing the loss.

3.1 The warranty does not cover: (a) accidental damage, impact, crushing or bending; (b) ordinary wear and tear, including surface scratches and thinning of metal over time; (c) wear of rhodium plating on white gold; (d) loss of stones caused by impact or wear rather than a setting defect; (e) loss or theft; (f) damage from chemicals, chlorine, cosmetics or heat; or (g) any Product repaired, resized or altered by anyone other than Kavera.

4.1 Once every 12 months, Kavera offers complimentary cleaning, polishing and a setting check for the life of your Product.

4.2 Re-plating, resizing and repairs not covered by the warranty are available at the charges quoted before any work begins, and no chargeable work is done without your written approval.

4.3 A shipping fee may apply to care and chargeable service requests, and it is shown when you place the request.

4.4 Resizing is subject to the design. Some designs, including eternity bands and pieces with stones set around the band, cannot be resized, and Kavera will tell you before accepting a request.

5.1 Contact care@kavera.in with your order number and photographs. Kavera will arrange an insured pickup under clause 9 of the Shipping & Delivery Policy and assess the Product within 7 Business Days of receiving it.

5.2 Kavera will tell you in writing whether the issue is covered, why, and the expected turnaround. If you disagree, you may ask for a re-assessment or raise the matter under the Grievance Redressal Policy.