1.1 Kavera currently delivers only to addresses within India. Delivery is available to serviceable pincodes, which you can check on each product page and at checkout.

1.2 Shipping is free and fully insured by Kavera on every order. There are no packaging, handling or administrative charges.

2.1 Delivery timelines, counted from Order Confirmation and excluding Sundays and public holidays, are:

(a) Ready-to-Ship Products: delivered within 48 to 72 hours; and

(b) Made-to-Order Products: delivered within 15 to 21 Business Days.

2.2 Bespoke Products are delivered within the timeline confirmed in writing under the Bespoke & Custom Creations Policy.

2.3 The estimated delivery date for your pincode is shown at checkout and in your Order Confirmation. For some remote pincodes this date may be later than the timelines in clause 2.1, and the date shown at checkout is the delivery date for your order. Any time during which Kavera is waiting for action from you, such as KYC, payment verification, or confirmation of size or address, is not counted.

2.4 If a Product is not delivered by the date applicable under clauses 2.1 to 2.3, for reasons other than a Force Majeure Event or a reason attributable to you, you may cancel the order before delivery for a full refund, or accept delivery and return the Product within 7 days of the Delivery Date as a Kavera-side Issue under the Cancellation, Returns & Refund Policy.

2.5 You can track your order through your Account and the tracking link sent to you after dispatch.

3.1 Every shipment is insured by Kavera until delivery. If a Product is lost, stolen or damaged in transit, Kavera will, at your choice, replace it (where available) or refund the full amount paid. Kavera handles the insurance claim, and you will not be asked to claim from the insurer or logistics partner.

4.1 Kavera delivers through secure logistics partners, which may include Sequel Logistics, BVC Logistics, Blue Dart, DTDC, India Post and other partners selected by Kavera.

5.1 For security, delivery may require a one-time password (OTP) sent to the mobile number on the order and a valid government-issued photo identity document. Products are delivered only to the address on the order, and Kavera may decline to deliver to post boxes, hotels or public places.

5.2 Delivery against the correct OTP, or to a person who produces valid identity matching the recipient named on the order, is valid delivery. Do not share your OTP with anyone other than the intended recipient.

5.3 Where the delivery address differs from the billing address, or the order is of high value, Kavera may carry out additional verification under clause 7.2 of the Terms of Use before dispatch.

5.4 The delivery address can be changed only before dispatch and is subject to fresh verification. For security reasons, a shipment cannot be redirected after dispatch.

6.1 If delivery fails for a reason attributable to you, including your unavailability, an incorrect address, failure to provide the OTP or identity, or refusal of an undamaged and untampered package, the Product is returned to Kavera. Kavera will contact you and, at your choice, re-ship the Product free of charge once, or refund the amount paid less the return charge in clause 4.1 of the Cancellation, Returns & Refund Policy.

7.1 Every order is shipped in tamper-evident, discreet outer packaging and presented in the Kavera signature box, with its Product Documents (which may also be provided digitally).

7.2 Complimentary gift packaging and a personal message are available on request. For gift orders, the price is not shown inside the package, and the tax invoice is sent by email to the purchaser.

8.1 Before accepting a package, check that its outer seal is intact. If the package appears opened, tampered with, damaged or wet, refuse delivery and inform Kavera within 24 hours. Kavera will replace the Product or refund the full amount paid.

8.2 When you open an accepted package, record a single continuous, unedited video that starts with the sealed package (showing the shipping label and seal), continues through opening, and shows the Product and its Product Documents.

8.3 Report any missing, incorrect or damaged item to care@kavera.in within 48 hours of the Delivery Date, with the video and photographs.

8.4 Kavera records the sealed weight of every package and maintains video footage of packing. Claims are assessed against your video, Kavera's dispatch records and the logistics partner's records. Kavera may decline a claim reported after 48 hours, or without the video described in clause 8.2, where its dispatch records and the logistics partner's records show that the package was delivered sealed and at its dispatched weight.

9.1 Every return, exchange, buy-back, warranty and after-care request is collected through an insured reverse pickup arranged by Kavera, or, when Kavera operates retail stores, may be handed over at a store. A Product sent to Kavera in any other way remains at your risk until Kavera receives it.

9.2 Kavera provides a tamper-evident security pouch with a unique number. Place the Product and its Product Documents in the pouch and seal it. Kavera recommends that you record a video of packing and sealing that shows the Product and the pouch number.

9.3 At pickup, the logistics partner's agent confirms that the pouch is sealed and records the pouch number and its weight, and you receive a pickup acknowledgement. Keep this acknowledgement until your request is completed. Hand the pouch only to the agent identified by Kavera, whose details and shipment number are shared with you in advance.

9.4 Kavera bears the risk of loss or damage to the Product from the time the sealed pouch is handed to Kavera's logistics partner and the pickup acknowledgement is issued. If the pouch reaches Kavera with its seal intact and its weight matching the pickup record, its contents are treated as what you placed in it, and Kavera is not responsible for items not placed in the pouch, incorrect items or missing components. Kavera records the opening of every pouch on video and will share the relevant footage with you if there is a dispute.

9.5 Reverse pickup is free for Kavera-side Issues, 7-day exchanges and warranty claims. For returns for other reasons and for buy-back, its cost is covered by the return charge or processing fee in the relevant Policy, and there is no separate shipping charge.