Policy Hub
Our Policies
Everything you need to know about how we operate — from returns and shipping to privacy and compliance.
Terms of Use
Terms governing your access to and use of Kavera and purchases made through Kavera channels.
Privacy Policy
How Adept Solar Grown Diamond LLP collects, uses, protects and respects your personal data under the DPDP Act.
Cookie Policy
Details on essential, analytics, functional, and advertising cookies used on kavera.in.
Shipping & Delivery Policy
Free, fully insured pan-India delivery, delivery timelines, tamper-evident packaging, and tracking.
Cancellation, Returns & Refund Policy
7-day return and exchange policy, hassle-free reverse pickup, order cancellations, and refund timelines.
Pricing & Payments Policy
Transparent price breakup, locked prices on order confirmation, payment methods, and financing terms.
Offers, Promotions & Kavera Credit Terms
Terms governing promotional discount codes, bundle offers, and store credit balance.
Grievance Redressal Policy
Dedicated customer care and Grievance Officer contacts with statutory resolution timelines.
Lifetime Exchange & Buy-Back Policy
100% gold value & 100% diamond value on exchange, 80% diamond value on buyback, with transparent rate cards.
Warranty & Lifetime Care Policy
Lifetime warranty against manufacturing defects, complimentary annual cleaning, polishing, and setting checks.
Bespoke & Custom Creations Policy
Custom creation terms, design approval, 50% advance, production timelines, and bespoke warranty coverage.
Certification & Authenticity Policy
SGL grading reports, BIS hallmarking with HUID, and Kavera authenticity cards accompanying every piece.
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