1.1 You may cancel an order as follows:

(a) Ready-to-Ship Products: at any time before dispatch, free of charge and with a full refund. After dispatch, an order cannot be cancelled, but you may return the Product under this Policy.

(b) Made-to-Order Products: free of charge within 24 hours of Order Confirmation. After 24 hours, production will have begun and a cancellation charge of 10% of the price of the Product or ₹2,000 per Product, whichever is lower, applies.

(c) Bespoke Products: on the terms of the Bespoke & Custom Creations Policy.

1.2 To cancel, use your Account or write to care@kavera.in.

2.1 Kavera may cancel a confirmed order, with a full refund, where: (a) the Product is unavailable or cannot be made to Kavera's quality standards; (b) the Product was listed with a manifestly incorrect price or description and you choose to cancel rather than proceed at the correct price; (c) payment, identity or KYC verification fails, or Kavera reasonably suspects fraud; (d) the delivery address cannot be served securely; or (e) a Force Majeure Event prevents fulfilment.

2.2 Where Kavera cancels a confirmed order under clause 2.1(a), (b) or (d), and a cancellation charge would have applied had you cancelled the order at that stage, Kavera will pay you an amount equal to that charge in addition to your full refund.

2.3 Refunds for cancelled orders are processed within 7 Business Days of cancellation, to the original payment method.

3.1 A Product may be returned within 7 days of its Delivery Date. How the return is treated depends on whether it is a Kavera-side Issue (clause 3.2) or a return for any other reason (clause 4).

3.2 A "Kavera-side Issue" exists where the Product: (a) was damaged in transit; (b) is different from what you ordered, including in design, size, metal, purity or stone specification; (c) has a manufacturing defect; (d) differs materially from its description, grading report or advertisement, beyond the tolerances in clauses 5.4 and 5.5 of the Terms of Use; (e) was delivered without the Product Documents that should accompany it; or (f) was delivered late as described in clause 2.4 of the Shipping & Delivery Policy.

3.3 For a Kavera-side Issue, Kavera will, at your choice, refund the full amount paid with no deduction of any kind, or replace or repair the Product where available. Kavera pays for reverse logistics. For orders paid by EMI, Kavera also reimburses any non-refundable interest or processing fee charged by your financier on that order, on proof.

3.4 Issues under clause 3.2(a) and (b) must be reported within 48 hours as set out in clause 8 of the Shipping & Delivery Policy. Other issues must be reported within 7 days of the Delivery Date. Defects found after 7 days are covered by the Warranty & Lifetime Care Policy and by your rights under law.

4.1 For a return for any other reason, including a change of mind, Kavera refunds the amount paid less a return charge of 10% of the price paid for the Product or ₹2,000 per Product, whichever is lower. The return charge covers insured reverse logistics, inspection and processing, and there is no other charge for return shipping.

4.2 A Product returned under clause 4.1 or exchanged under clause 5 must be unused and unworn, free of scratches, damage, resizing or alteration, and returned with its original packaging, tags, seals, Product Documents and any free gift supplied with it.

4.3 The following are not eligible for return under clause 4.1 or exchange under clause 5, but remain fully covered for Kavera-side Issues: (a) Bespoke Products; (b) Products engraved or personalised, or resized at your request; (c) gold and silver coins and bars, because their value moves with daily metal prices; and (d) Products received in a 7-day exchange under clause 5.

4.4 Kavera may decline returns under clause 4.1 from an Account that has made more than three such returns in any 12-month period. This does not affect returns for Kavera-side Issues.

5.1 Instead of a return under clause 4.1, you may exchange a Product once, within 7 days of its Delivery Date, for another Product, with no return charge. The full price paid is credited towards the new Product. If the new Product costs more, you pay the difference. If it costs less, the balance is issued as Kavera Credit.

5.2 A Product received in a 7-day exchange cannot be returned under clause 4.1 or exchanged again under this clause, but remains covered for Kavera-side Issues, the Warranty & Lifetime Care Policy and the Lifetime Exchange & Buy-Back Policy.

6.1 Kavera inspects every returned Product within 5 Business Days of receiving it and informs you of the result in writing.

6.2 If inspection shows that a Product returned under clause 4 or 5 does not meet clause 4.2, Kavera will tell you in writing, with photographs, and you may choose either to have the Product sent back to you at Kavera's cost or to have it processed under the Lifetime Exchange & Buy-Back Policy. If you do not choose within 7 days of Kavera's notice, the Product will be sent back to you.

6.3 If a return is not accepted, Kavera will give its reasons, and you may ask for a re-inspection or raise the matter under the Grievance Redressal Policy.

7.1 Submit a request through your Account or by email to care@kavera.in within the applicable period. The date of your request counts, even if pickup takes place later.

7.2 Kavera will issue a return authorisation and arrange an insured reverse pickup under clause 9 of the Shipping & Delivery Policy. Do not send a Product by your own courier unless Kavera has authorised it in writing.

7.3 For a Product received as a gift, the recipient may request a 7-day exchange with the Product Documents. Refunds for gift orders are made only to the purchaser.

8.1 Approved refunds are processed within 10 Business Days of approval, to the original payment method. Orders paid in cash, including cash on delivery where offered, are refunded by bank transfer to an account in the purchaser's name. Amounts paid using Kavera Credit are restored as Kavera Credit.

8.2 For orders paid by EMI or other financing, the refund is made to the financier, and any interest or charges are governed by your agreement with the financier, except as provided in clause 3.3.

8.3 Banks and payment gateways may take additional time to credit a refund after Kavera has processed it.

8.4 For a return under clause 4.1, Kavera will deduct from the refund (a) a certificate reissuance fee of ₹2,000 or ₹800 per carat, whichever is higher, for each grading report not returned; and (b) the value of any free gift supplied with the Product that is not returned. Loyalty benefits earned on the purchase are reversed. Where an order was placed under an offer that depends on its total value or number of items, the refund is adjusted as set out in the Offers, Promotions & Kavera Credit Terms.